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FAQ and Helpful Links

What is our fish warranty?

Freshwater fish are guaranteed for 72 hours from the purchase date. The original receipt (or in computer), the fish, and a separate sample of the water from the aquarium are required with all fish returns.

Any fish warranty is based on a good water sample. Poor water quality VOIDS the warranty. In-store credit only or exchange.

Friendly Pets reserves the right to deny any returns.

Caring for your Aquarium

What is a Nitrogen Cycle?

This a MUST read for anyone starting in the hobby.

I will try to explain it in my own words and how I understand it. Please research it yourself; there are a lot of great sites on the internet that will help you to understand the process.

Cycling an aquarium can be the most frustrating part of the fish keeping hobby. Many novice fish keepers often quit the hobby because they don't understand what's happening in their aquarium.

The more you know about what is happening to your aquarium water chemistry, the easier it is to identify any problems and be able to take the proper corrective action.

When you introduce fish to an uncycled aquarium you also introduce ammonia. You can't do one without the other. Ammonia is introduced to your aquarium by your fish breathing, pooping, decomposing food or a dead fish hiding under a rock.

Ammonia is toxic to all living things in your aquarium. Some fish are more tolerant of moderate levels of ammonia, most will become ill and die.

But all is not lost. A hero bacteria called Nitrosomonas (Nitrite) starts to multiply in your aquarium and eats/converts the evil bacteria Ammonia into Nitrite. Nitrite begins to build up on the surfaces of your aquarium, in the gravel, and filter.

Unfortunately , Nitrite is also toxic to your aquarium inhabitants.

To the rescue is NITRSPIRA (Nitrate). Another bacteria, Nitrate, it eats/converts the not so good bacteria Nitrite into Nitrate. Yay nitrate. Nitrate is the superhero of the aquarium. You want this stuff living and multiplying in your tank, in the gravel, on ornaments and mostly in your filter media.

Once the Nitrate bacteria is well established in your aquarium, your tank is ready to be SLOWLY stocked with the inhabitants you want.

But wait there is more.

Your nitrate levels will start to build up to dangerous levels and there are no more super hero bacteria to save the day.

This is where you come into play.

Please visit the following link for more information on the nitrogen cycle:


Caring for your Aquarium

Green water problems?

Green aquarium water is caused by free-floating single celled green algae. With the right conditions single cell green algae is very prolific. So prolific that there are literally billions and billions of the green algae free floating in your aquarium water enough to cause your water to turn green.

The most common cause of green water is direct sunlight hitting your tank or a very bright sunlit room. First step is to reduce or eliminate the sunlight that is hitting your aquarium. You may need to relocate your aquarium somewhere else in your home.

If it is not sunlight, you may want to try replacing your aquarium lights.

In some cases reducing the sunlight and doing extra water changes with a gravel cleaner will fix the problem. If this doesn't do the job try using a water clearing product which bind the algae cells forming larger particles of algae making it easier for your filter to pick them up.

Once the water has cleared do a 25% water change or more and replace/rinse your filter media. This may have to be repeated every couple of days for up to a week.

What's Algae?

Please visit the following link to learn more about Algea:


Water Changes...did you catch that? it bears repeating...Water Changes

This is the most singular important thing you can do for the living conditions of your fish.

There are many different ways to start your aquarium's cycle. Some ways are faster (usually at the cost of the little fishes life), others are slower, (introduce ammonia by adding food to the tank.). The best way and quickest is to seed your tank with already established water, filter media and gravel. We have products that can help with this process. Again, research which way is right for you.

To sum it up no aquarium is safe for your fish until the cycle of ammonia/nitrite/nitrate has done it's dance. Look after the water and the water will look after the fish.

Why water changes?

Please visit the following link to learn more about water changes:


Fish only grow as large as their tank

Fish species have a genetically predetermined size range and growth rate, with these factors being influenced by the environment. Keeping a large fish in a small tank will produce a stunted fish and disease and early death are its probable fate.

Predatory fish need feeder fish

Feeder fish are mass produced and are not very nutritional and can pass diseases and parasites to your pet. All carnivorous fish species found in the aquarium trade can eat commercial food, frozen and frozen silverside.

Scavengers don't need food

Fish do not feed on the excrement of other fish. They will clean up any left over food but that is not to say that they do not need to be fed a proper diet. They need sinking pellets or wafers that have been specifically developed for bottom feeding fish.

Fish can manage your algae problems

Do not assume algae-eating fish to prevent algae breakouts. Some amount of algae is normal in an aquarium. Doing proper tank maintenance will go a long way to keeping the algae away. Algae-eating fish still need to be fed a proper diet, usually algae-based wafers.

Someone will adopt your big fish

The reality is, it's very hard to find homes for them after they have reached tank-busting size. And no the pet store doesn't want them back.

Adjusting the PH in an Aquarium

One of the worst things you could do to your aquariums is mess with the PH with chemicals. Adding chemicals to the water will very often leave you with a very unstable system, constantly fluctuating and plummeting. Most fish will thrive in a PH from as low or above 1 point of their ideal requirement. There are natural ways to adjust the PH in an aquarium.

Research more about adjusting the PH in your aquarium:


And our 130 Gallon display tank is not saltwater. It is a freshwater tank full of the Cichlids. They are not for sale.


#1 - 10032 99 Avenue
Fort St. John, BC V1J 1V3 CANADA
Tel: 250-787-1561 | Fax: 250-787-1560


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